For a full refund of the product purchase price, your order must be received within 30 days of purchase. Shipping costs are non refundable. We will happily pay return shipping fees if the delivery is a mistake of Willowhemp (e.g. you received a broken or wrong item).
Under no circumstances will a refund be processed without proper RMA (return merchandise authorization) included. All returns must be returned to Willowhemp customer service address provided via email confirmation with requested RMA number.
Refunds may take up to 4 weeks before they appear on the customer’s bank statement – most cases will be quicker, however due to return shipping time (3-9 business days), return processing (4-7 business days), and refund requests to the bank (4-9 business days), it can take up to 4 weeks.
For returns, contact us at email@example.com to request an RMA (return merchandise authorization).
No returns can be accepted for refund without RMA.
Standard shipping typically takes 5 – 7 business days, excluding weekends and federally observed holidays. In some cases, shipping may get delayed.
We provide you with an email confirmation and tracking number to follow your shipment for continual updates for orders in the United States.
Any questions concerning your shipment? Call us during normal business hours at 734-203-7616. After business hours please email us any questions at firstname.lastname@example.org.